Mikkel Svane ( @mikkelsvane ), CEO of Zendesk, made what must have been quite a difficult apology (2021 Update: Zendesk has since removed these posts) for the price increase fiasco
Category: Rants
Awhile back, I wrote about the SaaS help desk company Zendesk and their “crazy girlfriend sales tactics.” Not only was the article a hit, but it prompted a very good
Regarding the censored South Park episode aired last night … What Comedy Central did was cowardly, shameful, senseless, and wrong.
Last week, I posted my e-mail response to the Zendesk representative I dubbed “Heidi” (obviously not her real name), wherein I compared her to a crazy ex-girlfriend, bent on constant
At the very end of last week, I started a one-month free trial with Zendesk, a web-based help desk a la FogBugz. I chose it for its simplicity and am
I gave Mozy’s online backup service a try. This is partially due to my effort to unburden myself as mentioned in my “Real Work” post. Two days after signing up,
Today I decided to cancel my “Privacy Assist” credit monitoring account through Bank of America. Fun times, fun times.
Ah, iStockphoto. They bother me. They really do. Their “credits” system – a throwback to carnival days – is just plain hostile toward consumers and only benefits them. Why do
This week, Loren Brichter (author of Tweetie, an ADA-Award-Winning Twitter client) touched off a firestorm of a debate when he announced Tweetie 2 for the iPhone would be a paid
I want to say a few things about my last post. Specifically, I don’t believe all followers of organized religions are crazy assholes. In fact, I respect some of those