Last week I saw a new “wireless video camera” product by a company called Stem Innovation, which promised a number of great features in an easy to use package. The iZON camera is meant to be remotely accessible via your favorite iOS device, giving you live audio and video, push notifications of any motion or noises it detects, etc. Despite its hefty US $130 tag I thought I’d give it a try and ordered one. It arrived today. Here’s my review. You can save yourself some time right now: The product almost completely fails to deliver and is a pain in the ass to un-package, set up, and use. If you want the gory details, read on.
Not That Kind of Remote Control
First, I’ll admit my own misunderstanding lead to some disappointment before the device even arrived. Based on the wording, the device’s iOS-app-controlled nature, the look of its lens, and of course the price tag, I had assumed a fully “remote controlled” camera. That is, a camera whose position you can control, letting you pan and perhaps zoom. Other (cheaper) products do this, albeit with web-hosted software. It turns out this is not the case. This camera swivels on a magnetic base. By hand. No remote-controlled panning. Damn. My mistake, I should’ve read more carefully (though the product site offers surprisingly little detail).
Wireless. Asterisk.
Second, their claim of “wireless” is outright false. The device requires a USB cable (with AC adaptor for wall sockets) for power. Only its data is sent wirelessly using your WiFi network. I had assumed it could be battery powered (and hoped for reasonable battery length). Nope. No battery option. It would have been nice to place the device up high in our main living space without a wire dangling down. Nicer still would be to have it last at least an overnight trip. Not the case. Requiring a wire for power is not wireless. This company is extraordinarily bad at communicating their product’s capabilities. Or they’re intentionally misleading customers.
Suspicious Package
The problems began the moment I opened the box. I began pulling the device (and its wireless wires) out and removing the twisty ties, additional wrappings, etc. The USB cable (two, actually; the second, short cable is of unknown intent) was “protectively wrapped” at both ends. I’m used to cast plastic caps or shrink-wrap cellophane sleeves. What I wasn’t expecting was cellphone tape directly applied to the cable ends. You read that right: the cable ends were very securely wrapped with plain old cellophane tape. Tape that had to be cut and pried with fingernails. Tape that did not come off in one piece. Tape that’s still partially stuck to both ends of each cable.
It’s a Setup
So I plugged in my wireless camera’s wire. Its light lit. I was at a loss as to what to do next. I dug around and found their tiny “Quick Start” guide. After the obligatory “plug in your wireless camera” steps, it informed me I had to download their app from the App Store. Oh, right. Makes sense. Maybe a brightly-colored reminder card on top of all that packaging somewhere would’ve reduced the WTF factor there, but fine. My mistake.
I looked up the app – Stem:Connect – and paused a moment in worry. At the time, there were 115 reviews and the app averaged 2 out of 5 stars. Uh oh. I installed and launched it. It crashed. I launched it again and followed its prompts through creating an account with Stem’s network. I did read that the camera depends on their service (worrisome, but I hoped there’d be an alternative in there somewhere – a hope that died today) so I wasn’t surprised. I waited a moment for their confirmation e-mail with my activation code and typed it into my iPhone.
The next step was to set up the device itself. This involved switching my iPhone to the device’s wireless network, entering my own network’s credentials, then switching the phone back. After a few false starts (the app wouldn’t connect to the camera for a full minute), I started to see the camera’s image updating.
Poor Performance
Were this a movie, I’d have demanded my money back in the first five minutes. While the five-second live video lag is understandable, the interface’s lag is not. Every UI action is delayed. Some delays make it feel like it’s about to crash.
Even less understandable is the user interface. Stem:Connect is apparently meant to be a one-stop shop for all of Stem’s products. As far as I can tell, there are two and they have nothing to do with one-another. Unless you own all of Stems products – and very shortly I will happily be back to owning none of them – much of the room taken up for navigation is wasted space. For someone who just wants to check up on their home, a dedicated app makes a lot of sense. As it currently exists, I have to launch the app, select the type of device (the camera), then select the device itself. Every time. Bewildering.
You cannot rotate the device to see the input in its proper aspect ratio, which means the video is much smaller than you’d expect, as it’s stuffed into “portrait” orientation. In the main living space of my home, things on the opposite side of the room are small and indistinct. Worse than that, the camera’s image quality is poor in lower light situations. A cheap US $20 USB web cam I found on Amazon looks positively beautiful in average room lighting conditions compared to the iZON.
Did You Feel That?
A few weeks ago, the East Coast was rocked by surprise earthquake. My house wobbled. A rather unexpected event for this region of the world. I don’t think the iZON would’ve noticed. Its motion detection requires a bit of setup (it’s not a simple “on” switch at first, though you wouldn’t know it from the UI). You turn the feature on then set up its sensitivity and “active area” (the area of the image you want to monitor). Although I turned on push notifications when the app (successfully) launched, and even verified it was allowed for Stem:Connect via the iPhone’s settings, but I could not get this to work.
I designated the whole damn image as the active area, set the sensitivity all the way up (and down, in case I misunderstood the direction) and acted a fool waving and moving around. No luck. I moved closer, moved further. I even waved my hand (quickly and slowly) directly in front of the lens, thinking that would surely count as motion.
Nothing.
Motion detection is the primary reason I want a remotely-accessible camera. I want to know if someone’s there. If they are, I want a picture of them. Or a video. Maybe even their voices (so the audio streaming is a nice touch). The iZON, however, doesn’t seem particularly motivated to give a damn.
Stop the Camera! I Wanna Get Off!
Too goddamn bad. There’s no off switch. There’s no “pause” switch. The only mode that’s truly wireless is its “off” mode because you have to yank the power cord to turn off the device. Otherwise, your house is under 24-hour video and audio surveillance (routed through Stem’s systems). Oh, and your bandwidth? Yeah, it’ll be using that too.
Conclusion
What an awful, ill-conceived, overpriced failure of a product launch. Seriously.