Software Developer · Usability Analyst

Okay, enough is enough. Everywhere I read people discussing the iPhone 4 signal loss issue (by cradling the phone in the palm of the left hand), people imply it’s not objectively measurable, or it’s entirely nonexistent. It reminds me of the original MacBook Pro processor whine issue: “the only whine I hear is the people who think this is a real problem.” Right. We’re all morons.
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Awhile back, I wrote about the SaaS help desk company Zendesk and their “crazy girlfriend sales tactics.” Not only was the article a hit, but it prompted a very good response from Zendesk itself. As a result, I posted a fair-is-fair retraction and basically endorsed the company. Now it looks like I have to post a retraction.
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Last week, I posted my e-mail response to the Zendesk representative I dubbed “Heidi” (obviously not her real name), wherein I compared her to a crazy ex-girlfriend, bent on constant reassuring contact. Zendesk got around to responding to that sentiment directly. Fair is fair, so I’m posting the rest of the conversation, which turned out rather positive. Second impressions can still make a difference, it seems.
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I’d like to extend my iPad Mobile Safari Bitchfest with a few more usability gripes.
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Against my better judgment, I read the comments on an Apple-related post on Slashdot. The expected levels of stupidity were indeed still present. This time with a sprinkling of entitlement and warped views of the world. One comment stood out in particular: the sentiment that Jobs “sold [customers] out to publishers.”
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